Service Has Always Been A Kind of Responsibility and Commitment

The year of 2020 is destined to be extraordinary. In the face of raging epidemic, the country, companies, and individuals are having a hard time in struggling with it. However, as service staff of Higer, we are always on call, even though the epidemic is serious and we are far from the homeland.


Qatar is an important overseas market of Higer Bus, and is estimated to have more than 4,000 buses in total. The Overseas Service Department has been providing non-stopping services here for decades since 2006. During the Spring Festival of 2019, many flights were canceled due to the outbreak of COVID-19. In order to arrive at the service site on time, the Overseas Service Department immediately sent personnel there before the disconnection of flights. The service team of Higer not only reassured customers, but showed their responsibility and commitment to them.



The epidemic broke out in Qatar in March. To control its spreading, the government of Qatar decided to suspend the operation of buses and school buses. Although the running of Higer buses paused, our field service team never stopped. They instantly cooperated with customers to carry out vehicle maintenance after communication. As the epidemic increasingly worsened, and the maintenance workshop personnel of customers even took shifts to work for one day and take one day off, the field service personnel of Higer still performed their duties everyday until most of the maintenance and repair work were done. During the Ramadan, customers suggested that we can come to serve upon their calling. But our service personnel managed to synchronize their schedule with that of customers in order to make sure everything is OK. As long as the customer requires, Higer will be there.



This year, most citizens in China spent a super-long Spring Festival Holiday. However, the service personnel of Higer didn’t stop working, who returned to work on 2nd February. As the pandemic in China is effectively controlled, production and operation are gradually resumed. But this isn’t the case outside China. Under the circumstances of the new norm, the service personnel of Higer don’t gave up but adhere to their posts. China and the world share the same fate. As Chinese people, they are members in the process of revival of nationhood. As personnel of Higer, they shoulder the responsibility and commitment to customers. Faced with the sudden attack of COVID-19 in 2020, Higer is always there to help, and they are always there to assume their duties.




سياسة الخصوصية

PRIVACY STATEMENT


This Privacy Statement explains how the personal information (" Data ") you provide to and collected by Higer Bus CompanyLimited (" Us ", "our" or the "Company")through this Website will be processed in accordance with applicable laws and regulations.

We are committed to protecting and respecting your privacy.


1.How do we get the data

The following data may be collected, processed and stored:

SCENARIO

PERSONAL DATA

Sales marketing

lContact person (such as legal representative/responsible person, agent, service return contact person), contact number, fax, gender, nationality, email address, hobbies,marital status, religion.

after-sale service

lContact person (such as: the person in charge of the maintenance station, service station salesman, repairman, repairer, car owner), nationality, contact telephone, fax, E-mail, contact address, ID number,account information;

lFactory number, vehicle VIN code, vehicle license plate, total mileage, factory date, engine number, serial number, diagnostic data.

the use of vehicles

End function

Vehicle performance and operation data, such as vehicle component information, light signals, door signals, interior environment, vehicle electrical status, braking information, battery usage, engine data, tire status.

Vehicle and cloud interaction management

Location information,vehicle Vin code, vehicle operation data, such as braking, power, body status information.

Driver assistance alarm

Driver image information, positioning information,vehicle operation data, such as speed, steering, steering wheel Angle, braking, gear position, function switch information, fatigue warning information, blind area alarm information, blind area image information, driving area alarm information, vehicle front image information.

Remote upgrade and diagnosis

Vehicle brand, vehicle series, vehicle configuration, vehicle VIN code, vehicle ID, software version, hardware version, device ID, device key, diagnostic report, diagnostic log,location information.

vendor contact

Contact, phone, email, fax, address




Typically, you provide this data to us, but in some cases, we may collect data about youfrom third parties or public records. We protect data obtained from such thirdparties in accordance with the practices described in this Privacy Statement.


2.How do we use data

We may process the data we collect for the following purposes :

i.         Meet any specific information requests that you submit through the Website;

ii.         To discover and meet the needs of our current and potential customers (marketing),for example by conducting market research or conducting customer satisfactionsurveys, sending business communications and newsletters, and advertising aboutour products and services. All of these activities may be carried out by hardcopy, automatic or electronic means, including by letter or email, telephone(such as automated smart outbound, SMS, MMS, fax) and any other means (such aswebsites, mobile applications);

iii.         Fulfill our contractual obligations, such as: providing services required by customers,providing on-board functions on demand, providing remote diagnostics, upgradingand making maintenance plans, and providing support;

iv.         Share your information with our other subsidiaries and affiliates, as well as ournetwork of authorized resellers and distributors, who may use the informationto send business communications and advertise their products and services, orto conduct market research and customer satisfaction surveys.


Please note that you can withdraw your consent at any time by sending an email to export@higer.com。


Datamay be processed electronically in IT systems or manually in paper form. Datawill be processed and stored throughout its life cycle, in accordance with theprinciples of fairness, legality and transparency, and in compliance withapplicable laws and regulations to ensure data security and confidentiality.


3. Impact of failure to provide data

Submissionof data was never mandatory. However, failure to provide the required data,which is marked as required, may prevent us from providing the services orproducts you require, or may cause us to provide the services or products yourequire less than ideal. On the other hand, if the data marked as optional isnot provided, you can obtain the service or receive the product in any case.


4. How do we share your data

Weare a company specializing in the manufacture of buses, and subject to theapplicable laws and regulations regarding data storage and cross-bordertransfer of data, data may be shared and passed on to the trustee, such as: Oursubsidiaries, affiliates, and joint ventures, service product suppliers,authorized resellers, distributors and business partners in or outside thePeople's Republic of China in which we are directly or indirectly involved havespecific contractual obligations and may only use them for the purposesdescribed above.


Datamay be provided to other trusted trustees in order to fulfill legalobligations, manage and maintain the security of the Company, protect therights or property of the Company, and respond to orders from relevantgovernment authorities.


5. Retain your personal data


5.1 Inorder to provide you with products or services, your data may be transferred tothe territory of the People's Republic of China, including storing such data indigital or physical databases managed on our behalf. Database management anddata processing are limited to the above data processing purposes, and we willperform the necessary assessments required by laws and regulations and meet therequirements of privacy protection laws to ensure that data is adequatelyprotected.


5.2 Forthe purposes stated in the Cost Statement, we will retain and maintain yourpersonal data in our systems and files for the shortest period permitted by lawand regulations, taking into account legal and contractual requirements whereapplicable, unless the storage period is extended for your benefit.


Whenthe data is no longer necessary for the purpose for which it was processed, thedata will be deleted or stored in a form that does not allow the identificationof the data subject, provided that we are not legally required or permitted tohold the data.


5.3 Duringthe data retention period, if we receive your deletion request, we will deleteyour personal data according to your request, unless it needs to be retainedfor a certain period of time according to the requirements of relevant laws andregulations. In any case, we will comply with the above principles and theguidelines provided by the relevant privacy authorities in this regard.


6. Your rights to your data

You may exercise your rights under applicable laws and regulations, including :

Right to information andaccess:theright to receive an explanation from the processor as to how your personalinformation is processed, for what purpose and with whom it is shared, and theright to request access to your personal data.

Right of correction:The right to request theprocessor to correct personal data that you may consider inaccurate and tocomplete incomplete information, including by providing a supplementarystatement.

Right to deletion:The right to request theprocessor to delete your personal data without undue delay, subject toapplicable laws and regulations.

Right of data portability:The right to request theprocessor to transfer your personal data to another designated processorwithout being obstructed by the processor.

Right to withdraw consent:You can withdraw your consentto the collection, storage and processing of your personal data at any time.


You can exercise these rights by contacting us in the following ways:

l  Email to export@higer.com:


Ifyou send us a request, we may need to obtain additional personal informationfrom you to verify your identity and contact you if necessary. Thisinformation, as well as other data already in our possession, will be processedin accordance with applicable law to meet your request. When necessary, certaininformation may be transferred to a subsidiary or affiliate of Higer Bus Company Limited asa trustee to meet your requirements. Your personal data will be processed foras long as it takes to evaluate and process your request, after which your datawill be archived for an appropriate period of time so that we can demonstratethat the request has been processed correctly and in a timely manner.


7. Updates to this Privacy Statement

This Privacy Statement is updated in July 10, 2024. We reserve the right to modify or update this Privacy Statement at any time to adapt to changes in laws,regulations and our processes. We will post updates on this site from time to time, and this information is effective at the time of Posting. We encourageyou to periodically review this Privacy Statement to understand how we protect your information.