Cada año, invitamos a clientes de todo el mundo a recibir capacitación profesional en el centro de capacitación Higer. Asimismo, también implementamos activamente la estrategia de "Salir fuera", por lo que enviamos regularmente a formadores experimentados al extranjero para ofrecer formación in situ a los clientes, de modo que una mayor parte de su personal de servicio pueda recibir una capacitación profesional y de ese modo mejorar su nivel técnico general. Para asegurar unos buenos resultados formativos, el centro de capacitación no solo dispone de enseñanza teórica en aula, sino que también ofrece enseñanza práctica especializada, de modo que cada estudiante reciba una formación completa, sistemática y formal que incluya teoría y práctica. Además, estamos explorando la capacitación en línea para clientes a fin de poder satisfacer las necesidades de formación de nuestros clientes globales. Seguiremos haciendo hincapié en la capacitación técnica de nuestros productos, en ayudar al equipo de servicio al cliente a mejorar el nivel técnico, y en ofrecer garantías para que nuestros clientes puedan operar sus vehículos con normalidad.
Cada año organizamos 24 programas de capacitación técnica en el extranjero. Los destinatarios de dicha capacitación incluyen grandes clientes tradicionales, tales como Rusia, Arabia Saudí, Argelia, etc., así como numerosos clientes nuevos adquiridos recientemente, como Corea del Sur o Israel.
El centro de capacitación de Higer dispone de unasólida plantilla de profesorado, con un total de 20formadores, cinco de ellos de nivel sénior. Durantelos últimos años, la empresa ha implementado afondo una estrategia de formación de talento,gracias a lo cual hemos conseguido notablesresultados en la construcción de una estructura deprofesorado. La mayoría de las tareas decapacitación para clientes extranjeros sonrealizadas por profesores jóvenes.
Hemos preparado con todo cuidado manuales de operación especiales, manuales de mantenimiento, manuales de reparación, catálogo eléctrico, catálogo de repuestos y otra información técnica relevante para cada autobús Higer en el mercado, a fin de satisfacer la demanda en el mercado posventa de datos técnicos relativos a los autobuses Higer, asegurar su correcto uso, mantenimiento y reparación, y garantizar la operación normal de los vehículos. Asimismo, en consideración de la barrera idiomática, hemos preparado versiones en chino, inglés, español, ruso, francés, portugués, árabe y otros idiomas para que los usuarios de otros países y regiones puedan usarlos fácilmente. Todos los datos técnicos pueden descargarse desde la página web de Higer para satisfacer cualquier necesidad urgente de los clientes.
PRIVACY STATEMENT
We understand theimportance of privacy to you and will fully respect your privacy. This PrivacyStatement is intended to help you understand the personal information weprocess and how we ensure that your rights and privacy are respectedaccordingly, in an easy-to-read and navigable form.
Please read thefollowing sections to learn how we collect, use, and protect your personal dataand your rights as a data subject. This statement applies to the products andservices provided by Higer Bus Company Limited (" Us ", "our" orthe "Company").
1. How do we get the data
We may collect thefollowing two types of data:
Data from or about you
Data from you or about your vehicle
When you communicate with us prior to purchase
When you visit ourwebsite and contact our business personnel regarding product information(including on-site, telephone, email, online instant messaging, etc.), we maycollect personal data from you or about you for the purpose of communicatingwith you and processing your request.
Personal data from you or about you
|
Data category |
Data description |
Usage |
|
Contact information |
Contact person, contact number, address, location, E-mail |
Communicate with you, process your requests and provide products or services for you |
When you are a customer of Higer Bus
If you are the ownerof product or service of Higer Bus, we may also collect information from orabout you, your vehicle, for the delivery of your order and to fulfill yourservice request.
Personal data from you or about you
|
Data category |
Data description |
Usage |
|
Order information |
Vehicle series/model, contact person, contact number, email address, dealer name and address |
Order delivery and fulfill your service request |
|
Financial information |
Payment method, account information |
Process your payment |
Information from or about your vehicle
|
Data category |
Data description |
Usage |
|
Vehicle data |
Vehicle series/model, factory number, vehicle identification number (VIN code), TBOX code, SIM card number, vehicle configuration, vehicle location data |
Meet your product and service requests |
|
Safety analysis data |
Data on vehicle performance, usage, operation and vehicle health, log information, cybersecurity monitoring data |
Provide you with vehicle maintenance (including vehicle remote diagnostics) and continuous improvement of your vehicle based on your consent or a contract we have with you |
|
Vehicle maintenance record |
service date, mileage, maintenance information description, maintenance cost, part details |
Provide you with continuous maintenance service |
Typically,you provide this data to us, but in some cases, we may collect data about youfrom third parties or public records. We protect data obtained from such thirdparties in accordance with the practices described in this Privacy Statement.
2. Howdo we use data
We may process the data we collect for the following purposes:
i. Communicate withyou, respond to your needs, and fulfill your requests;
ii. Perform contractualobligations, such as: provide services that customer requested, provideon-board functions on demand, provide remote diagnostics, remote monitoring,and support vehicle maintenance;
iii. Continuous improveour products and services.
We will not sell your personal data to any person or organization at anytime for any purpose whatever.
If you would like to review, modify your data, or withdraw your consent,you can contact us by email to Privacy@higer.com
Data may be processed electronically in IT systems or manually in paperform. Data processing will comply with the principles of fairness, legality andtransparency throughout its life cycle and comply with applicable laws andregulations to ensure data security and confidentiality.
3. Impact of failure to provide data
Submissionof data was never mandatory. However, failure to provide the required data,which is marked as required, may prevent us from providing the services orproducts you require, or may cause us to provide the services or products yourequire less than ideal. On the other hand, if the data marked as optional isnot provided, you can obtain the service or receive the product in any case.
4. How do we share your data
We are a company specializing in themanufacture of buses, and subject to compliance with applicable laws and regulations regarding datastorage and cross-border transfer of data, data may be shared and passed on tothe trustee, such as: Our subsidiaries, affiliates, and joint ventures, serviceproduct suppliers, authorized resellers, distributors and business partners inor outside the People's Republic of China in which we are directly orindirectly involved have specific contractual obligations and may only use themfor the purposes described above.
Data may be provided to othertrusted trustees in order to fulfill legal obligations, manage and maintain thesecurity of the Company, protect the rights or property of the Company, andrespond to orders from relevant government authorities.
In such cases, the abovecompanies or organizations must strictly comply with our privacy and dataprotection requirements and must not use the personal data they receive from usfor any other purpose.
5. Cross-border data transmission
Higer Bus CompanyLimited is committed to the researchand development, production, and sales of large, medium and light passengercars, with a market covering nearly 150 countries and regions. In order toprovide you with products or services, your data may be transferred to theterritory of the People's Republic of China, including storing such data indigital or physical databases managed on our behalf. Database management anddata processing are limited to the above data processing purposes, and we willperform the necessary assessments required by laws and regulations and meet therequirements of privacy protection laws to ensure that data is adequatelyprotected.
If you are located in the European Economic Area, we ensure that thecross-border transfer of your personal data is carried out in accordance withapplicable privacy regulations and that appropriate technical and organizationalsafeguards have been established. If you have any questions, please contact usat Privacy@higer.com.
6. Retain your personal data
For the purposes stated in the Statement, we will retain and maintain yourpersonal data in our systems and files for the shortest period permitted by lawand regulations, taking into account legal and contractual requirements whenapplicable, unless the storage period is extended for your benefit.
When the data is no longer necessary for the purpose for which it wasprocessed, the data will be deleted or stored in a form that does not allow theidentification of the data subject.
During the data retention period, if we receive your deletion request, wewill delete your personal data according to your request, unless it needs to beretained for a certain period according to the requirements of relevant lawsand regulations. In all cases, we will abide by the above principles and referto the professional advice of the Privacy Management Department.
7. Your rights to your data
You may exercise your rights under applicable laws and regulations,including:
Right to access and gain information: you have the right to receive an explanation fromthe processor as to how your personal data is processed, for what purpose andwith whom it is shared, and the right to request access to your personal data.
Right of correction: you have the right to request the processor to correct personal data thatyou may consider inaccurate and to request the completion of incompleteinformation.
Right of deletion: you have the right to request the processor to delete your personal data subjectto applicable laws and regulations and company shall not be delayed without reason.
Right of data portability: you have the right to request the processor totransfer your personal data to another designated processor without beingobstructed by the processor.
Right to withdraw consent: you can withdraw your consent to the collection,storage and processing of your personal data at any time.
You can exercise these rights by contacting us at the following emailaddress: Privacy@higer.com
If you send us a request, we may need to obtain additional personalinformation from you to verify your identity and contact you if necessary. Thisinformation, as well as other data already in our possession, will be processedin accordance with applicable law to meet your request. When necessary, certaininformation may be transferred to a subsidiary or affiliate of Higer Bus CompanyLimited as a trustee to fulfill yourrequest. Your personal data will be processed for as long as it takes toevaluate and process your request, after which your data will be archived foran appropriate period so that we can demonstrate that the request has beenprocessed correctly and in a timely manner.
8. Updates to this Privacy Statement
This Privacy Statement sets out the details about your personal data that Higer Bus CompanyLimited collects and from time to timewe may develop new features or services that may require us to change thisPrivacy Statement if the scope and purpose of the data collected changes.
ThisPrivacy Statement is updated in July , 2024 . We reserve the right to modify or update this Privacy Statement at anytime to adapt to changes in laws, regulations and our processes. We will postupdates on this site from time to time, and this information is effective atthe time of Posting. We encourage you to periodically review this Privacy Statementto understand how we protect your information.
9. Contact us
If you have questions or comments about privacy, or submit a request forprivacy data based on the data subject's rights, please contact us at Privacy@higer.com.
